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FAQ

Can I exchange an item?

At this time we are only offering returns.

What does Free Shipping mean?

Shipping (Standard Ground) is free for all customers in the U.S.

Do you ship internationally?

 At this moment no, but we plan to ship internationally in the future! 

When are you getting more of _____ in stock?

We do our best to restock items that sell out however, we are not always able to restock due to manufactures lack of supply.

How do I use a promotional code?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order and we DO NOT price match any past promotions.

Can I exchange my item?

We don't technically do exchanges because we are unable to guarantee that an item won't be sold out, once your return comes in! The way we advise customers to go about "exchanging," is to go ahead and purchase the item in the size that you need from the website, like you would usually purchase something, and then send the incorrectly sized item back to us for a full refund. This way, in the end, it equals out to an exchange, but you have gotten the item that you need.

How soon will I be refunded if I return an item?

Once your package is received, please allow up to 5 business days for processing. Once your return has been processed, you will receive an email notification regarding the appropriate refund.

I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?

We are available to answer any questions Monday - Friday 10am – 6pm EST. Email us at cynthia@zunigal.com. Any emails sent Friday after 5PM EST- Sunday will be answered first thing Monday morning.